Frequently asked questions
Short answers to what customers ask most.
Do I need an account to order?
No. You can check out as a guest, or sign in with email, phone number or LINE to see your order history.
How can I pay?
By scanning a PromptPay QR code. We do not accept cards or crypto, and there is no cash on delivery.
What do I do after transferring?
Upload your slip on the order page. It is checked automatically, and we message you on LINE and by email once it passes.
How long do I have to upload the slip?
Within [to fill in: hours to upload the slip after ordering].
What if my slip is rejected?
Check the reason on the order page. If the image was unclear, upload it again. If the amount does not match or you are unsure, message us on LINE with your order number.
How much is shipping?
Free to every province, with no minimum. Overseas, the fee depends on the destination zone and is shown in your cart before you pay.
Do you ship abroad?
Yes, to every zone, with a fee by destination zone shown in your cart before you pay.
How long does delivery take?
Domestic: about [to fill in: delivery days within Thailand]. Overseas [to fill in: overseas delivery time], depending on the zone and the carrier.
How do I track my parcel?
Open the track page and enter your order number and phone number. No account needed. We also send the tracking number on LINE and by email.
What is Bundle Sale?
Chosen products have a Bundle Sale discount that grows with the quantity you buy, up to 30%. Each product page shows its own tiers, and the cart calculates the discount for you.
Can I return an item?
Medicines are generally not returnable once shipped, except wrong, damaged or expired items. Message us on LINE with photos within [to fill in: days to report a claim after delivery].
Can I change my address after ordering?
Message us on LINE with your order number. We will help. [to fill in: up to which stage the address can be changed]
How do I contact the shop?
LINE: [to fill in: shop LINE link or LINE ID] Email: [to fill in: shop contact email] Hours: [to fill in: days and opening hours]