Returns and claims
Medicines are generally not returnable once shipped, except wrong, damaged or expired items.
Our return policy
[to fill in: confirm the return conditions below]
For safety, medicines that have left our shop are generally not returnable. The exceptions are:
- you received something different from what you ordered
- the item was damaged in transit
- the item was already expired when it arrived
If you change your mind or ordered by mistake, we are unable to take the item back.
Claim window
Tell us within [to fill in: days to report a claim after delivery].
How to make a claim
- Message our LINE with your order number.
- Send photos of the item, its label, the expiry date and any damaged packaging.
- We review it and reply on LINE.
Please keep the box and packaging until the claim is settled.
LINE: [to fill in: shop LINE link or LINE ID]
Refund or replacement
When a claim is approved, we either send a replacement or refund you.
Refund method: [to fill in: how refunds are paid]
Refund time: [to fill in: working days to refund]
Overseas orders
The same rules apply. Return shipping and claim terms for overseas orders: [to fill in: claim terms for overseas orders]